By purchasing from www.sowhite.co, you agree with this Return Policy.
- CHANGE OF MIND
- CUSTOMER GUARANTEES
- RETURN TENDER
- GIFT OR BONUS WITH PURCHASE AND BUNDLE ITEMS
- PRIVACY WHEN MAKING A RETURN
- PRODUCTS ON SALE / PROMOTIONAL OFFERS
- RETURN SHIPPING
uniddis LLC (Stands for "You Need This") is operating under the trade name soWHITE™ is an US based company whose everyday mission is to help users achieve and maintain whiter teeth and a beautiful smile. At soWHITE™ we are committed to providing the best possible online shopping experience to all of our users and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at www.sowhite.co.
Our Refund Policy does not exclude or replace your rights given under any Consumer Law.
CHANGE OF MIND
- If you simply changed your mind we do not accept returns or provide refunds. Special consideration will be given in exceptional circumstances, however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in unopened condition (sealed);
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise at the time of purchase or after (if applicable);
- not subject to the exclusions listed below; and
- the exchange or refund is requested within the 30 days of delivery (Day of delivery is day one).
We are unable to exchange or refund any item/s that appear to have been opened, used, or are not in original condition. If you want these returned to you, we may request that you cover any associated re-delivery fees.
To prevent fraud, no Change of Address after an order is placed. Special consideration will be given in exceptional circumstances. Minor address corrections can be submitted within 2 (two) hours of ordering with the subject header “Correction of Address for Order Number by email at firstname.lastname@example.org.
2. soWHITE™, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
3. Don't see results? The soWHITE™ Teeth Whitening Kit is backed by our 30 Day Money Back Results Guarantee Policy.
4. If you believe an item is faulty, you may have rights to a remedy under soWHITE™’s Warranty Policy.
5. If there is a major failure with your soWHITE™ device, you are entitled for an exchange under soWHITE™’s Warranty Policy (restrictions may apply). If the failure falls within our Warranty Policy guidelines, we will replace the relevant device within a reasonable time.
6. soWHITE™ will require satisfactory proof of purchase before providing a remedy.
7. If a refund is given, it will be given using your original payment method. If an order is returned due to an incorrect address, the package was unclaimed, or returned for any other reason not due to our error, all returns are subject to a 30% disposal/recycling fee. Because of the nature of our business and products (consumable goods), we are unable to restock or resale any returned items.
GIFT OR BONUS WITH PURCHASE AND BUNDLED ITEMS
8. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in new/unused condition, the value of any available refund will be reduced by the value of the gift or bonus.
9. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
PRIVACY WHEN MAKING A RETURN
10. soWHITE™ is committed to protect your privacy.
11. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of soWHITE™ research and analysis. It may be disclosed to state and territory departments upon request, if required by law.
PRODUCTS ON SALE/PROMOTIONAL OFFERS
12. Products purchased on sale or with a promotional offer are subject to final sale at company discretion and these products can’t be returned or refunded. All sales final.
13. If you would like to submit a return or request a refund, please contact us by email at email@example.com with the following information:
- First and Last Name
- Order Number
- Valid Email Address
- Explanation of the defect
- High quality pictures or video showing the defect/s. If pictures or video is not provided we will not be able to complete you request.
- Office hours are Monday thru Saturday 9:00am to 5:00pm ET (Closed on all Major US Holidays)
14. soWHITE™ is not responsible for the return shipping of the item/s and will not provide refund for any return shipping incurred by the customer. Customers are responsible for the return shipping and applicable taxes when returning an item/s.